If you have questions or concerns regarding this statement, you should first contact our customer service team at 1300786901
Collection of Information
In order to use the Maestro & Hennessy website, we may require information from you in order to provide the best service possible.
Maestro & Hennessy collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by Maestro & Hennessy. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfil your order.
Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner’s systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Use of Collection Information
Any details collected from Maestro & Hennessy customers are required in order to provide you with our products and/or services, and a high level of customer service. We will also use your Data to fulfil and deliver your orders and manage your account.
We may also use your Data to send you marketing updates but only ever in accordance with your preferences. We do not sell your Data to third party marketing companies.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at firstname.lastname@example.org
Access to Collected Information
If for any reason you are concerned that the Data held by Maestro & Hennessy is not correct, please visit the website and, after logging into the site using the “Sign In” menu on the home page, your Data will be made available for review and change in the “My Account” section. Only you or, upon your request, the Customer Care department, may access your Data from the website using your password and User ID. Your Data may be changed online within My Details, Shipping Details, and My Email Preferences. You can change or delete saved credit/debit card details each time you make a purchase. You will also be able to delete saved credit/debit card details by adding or editing a shipping/billing address.
If you’re personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at email@example.com
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications & Direct Marketing
Maestro & Hennessy uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may use your Data in direct marketing and we may not so use your Data unless we have received your consent (which includes an indication of no objection). We would like to use the Data in our records including your name, phone number, email and/or correspondence address, to send you marketing materials. When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you.
Email and direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about clothing, shoes, bags and accessories offered by Maestro & Hennessy and our subsidiaries, or products and services offered by our selected business partners.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. Alternatively you can change your email preferences or opt out of all emails by logging into My Account. To opt out of direct mail service or updates, please contact a www.maestrohennessy.com customer care representative on 1300786901 or by email at firstname.lastname@example.org
Maestro & Hennessy may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Maestro & Hennessy does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Maestro & Hennessy website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.maestrohennessy.com