If for any reason you are not completely satisfied with your purchase we will give you a 15 day money-back guarantee from the time you receive the goods. Please email us at firstname.lastname@example.org within that time if you are not satisfied with your purchase so that we can resolve any problems.
This Refund & Returns Policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.
Items should be returned new, unused, and with all Maestro & Hennessy and designer labelling still attached in the original packaging, including both the box and pouches. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Maestro & Hennessy will not be responsible for parcels lost or damaged in transit if you choose not to insure. All postage and insurance costs are to be paid by the buyer.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault is recognized upon receipt of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Where possible, we will offer to replace faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
For all faulty items outside of our Returns Policy, please contact email@example.com
We have made every effort to display as accurately as possible the colors of our products that appear on www.maestrohennessy.com. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate. In addition, many of the images have been modified to fit the screen and may appear larger on screen than in real life. The best attempts were made to retain the original artistic value of the products, however on-screen lighting, shadowing, and contrast many times alter the specific shade of color.
We have made every effort to measure as accurately as possible the length, width, diameter, or size, of our products that appear on www.maestrohennessy.com. However, as the exact measuring standard varies across continents, and the majority of the jewellery being hand-made, we cannot guarantee the exact measurements are completely accurate due to minor human errors within the manufacturing process. The sizes and dimensions of the product should be taken as an approximation for the product you will receive.
Refunds & Returns Shipping Address
All Refunds & Returns should be addressed to the following, please also include the invoice.
Maestro & Hennessy Pty Ltd
Shop 6, 14 Tedder Ave
Main Beach, QLD 4217