After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Courier within 5-7 working days within Australia, please allow 7-10 working days if located internationally; however if goods are unavailable, delivery will take a little longer.
- Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
- Our delivery time starts from the moment an order is accepted and includes a 48 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 72 hours for shipments to be dispatched
- We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.
If you wish to query a delivery please contact us at firstname.lastname@example.org
Free Shipping & Delivery
Maestro & Hennessy offers free international shipping on all orders above $129!
To qualify for free shipping, your purchase must be equivalent to or above the value of $129 for a single transaction, whether that be a single item or multiple smaller value items adding together to reach the designated amount.
This offer does not apply to affiliate marketing or products linked from www.maestrohennessy.com to third party retailers for promotional purposes. For their shipping rates, please refer to those specific company shipping & delivery policies.
Free shipping is only valid for goods being shipped via our designated Courier from our warehouse; this offer does not apply for returned goods or exchanges. Customers will be required to pay for relevant shipping in the event of a refund or return.
Maestro & Hennessy insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Maestro & Hennessy and transfer of responsibility in the same way.